You hereby acknowledge that sometimes ‘Paperdew’ has to cancel your orders for various reasons – the product could be out-of-stock, of unacceptable quality, etc. Once an order has been cancelled, the refund amount will be credited back to your account.
There are chances that you might have ordered a non-cancellable product. We will work on your request. The customer shall cancel no order after the dispatch of the product by ‘Paperdew.’
No returns are allowed. However, if the product received is damaged/defective/Wrong, please report the issue to our customer support team within 24 hours of delivery, along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.
You may choose one of the following:
1. Get the product re-delivered. This will happen only if the product received is defective, for which you need to report the issue to our customer care support team, along with an image of the item delivered. Our team will reach out to you, and depending on the case, we will re-delivered the product or
2.. Refund in the original mode of payment (amount shall reflect in your account within 10-15 working days as per standard banking timelines)
3 No return, no cancellation of product once ordered.
We do not offer refunds in the following cases:
If items are delivered to an incorrect address provided by the sender.
If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.
If product quality concerns are caused by improper handling of the product.
No refund is available in the form of vouchers.
Note:
-Complaints need to be made within 24 hours from delivery, after which we cannot register any complaints.
-Complaints against non-delivery need to be made within 15 days from the delivery date, after which we cannot register any complaints.
-For quality purposes, we might have to get a reverse pick-up done for that product before we can get redelivery done, but this should be informed to the team on a priority basis, and our team will look into your case and depending upon your case reverse pick-up will be done.
-We do not accept any request for product exchanges.
- If we cannot supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the undelivered part.
Paperdew will process the online refund on confirmation through email or phone call to the customer.
Once Paperdew processes the refund, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.
